HP Qfiniti

Transform your contact center performance

HP Qfiniti is an integrated, modular workforce optimization (WFO) solution designed to improve call and screen recording, workforce management, quality monitoring, liability recording, coaching and eLearning, and surveying in today’s enterprise customer engagement contact centers.


Intelligent workforce optimization

Improve contact center performance with highly integrated multichannel interaction analytics and real-time agent support.

Multichannel analytics

Gain customer and workforce insight across all interactions, including call, chat, and social media.

Integrated modular framework

Deliver true quality performance and streamline onboarding with a highly integrated modular WFO product suite.

Centralized evaluation and analysis

Drive front- and back-office contact center performance across all customer touch points.


Maintain unprecedented levels of regulatory and process compliance for email, IM, chat, and audio recordings.


Meet the massive scalability and performance requirements of today’s data-rich, multichannel contact centers.

Increase in quality, year-on-year

Transcom maintains PCI
compliance and boosts
customer experience
with HP Qfiniti.

See how they did it

Discover the complete HP Qfiniti modular suite

Download additional Qfiniti brochures and materials.


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