HP Explore

Powerful Voice of Customer insights and speech analytics

Today's always-on customers continue to dial into your call center while engaging in more and more online behavior, so it comes as no surprise that it's challenging to connect and understand their interactions. HP Explore delivers this intelligence to your enterprise, consolidating all customer behavior—whether direct or indirect, structured or unstructured—to identify patterns and emerging trends.

Features

VOICE OF THE CUSTOMER

Go beyond surveys and focus groups to gain insights from data across every customer touch point, including call center recordings, web activities, and social media chatter.

SPEECH ANALYTICS

Automatically organize and understand customer conversations to take advantage of the rich insights in call recordings.

CUSTOMER FEEDBACK ANALYTICS

Understand the comments in verbatim record of the survey and other direct feedback, and sort them by concepts.

SOCIAL MEDIA ANALYTICS

Aggregate data from hundreds of social media data sources to automatically identify emerging trends and prevailing sentiments to inform appropriate actions and responses.

Download additional HP Explore brochures and materials.

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